Contact for Delivery Questions
If you have any questions about delivery before or after purchase, please contact us:
+40 766 809 599
[email protected]
Delivery Areas
- European Union – Delivery available; cost calculated individually depending on destination, size, and weight.
- Worldwide – Delivery may be possible on request. Please contact us to check feasibility and obtain a quote.
Delivery Times
- Delivery times vary depending on location, courier availability, and the size/fragility of the piece.
- After your order is confirmed, we will contact you with an estimated delivery timeframe.
- As antiques require special handling and packaging, please allow extra time for preparation.
Packaging & Handling
- All antiques are packed with the utmost care, using high-quality protective materials to ensure safe transit.
- We often reuse strong, eco-friendly packaging to reduce environmental impact.
- For larger or more fragile items, custom crates or specialist transport services may be used.
Courier & Delivery Services
- We work with trusted national and international couriers experienced in handling antiques.
- For high-value or delicate items, we may recommend specialist art & antique transport services for extra security.
Tracking & Notifications
- Once your order is shipped, you will receive tracking information (where available).
- For oversized or specialist shipments, we will keep you updated personally.
Ownership & Responsibility
- Ownership and responsibility for the goods transfer to the buyer once handed over to the courier.
- Any issues during transit must be reported immediately upon receipt.
Damaged During Delivery – How to Claim
Although we take great care in packaging, accidents can happen during transit.
If you receive an item damaged during delivery, please follow these steps:
- Inspect the package immediately upon delivery before signing the courier’s receipt.
- If you notice visible damage, ask the courier to record it and, if possible, refuse the delivery.
- Take clear photos of the packaging and the damaged item as evidence.
- Contact us within 24 hours of receiving the item via:
- [email protected]
- +40 766 809 599
- Keep all packaging materials until the claim is resolved.
We will review the case and arrange either a refund or compensation.
Please note that minor wear or patina consistent with the age of antiques does not qualify as damage.
Combined Shipments
- If you order multiple items, we can combine them into one shipment where possible to reduce costs.
- Some items may need to be shipped separately due to size or fragility.
Local Pickup
- Pickup in person is available by appointment only at our registered address:
FILAEST IMPEX S.R.L.
Bucureşti, Sectorul 3
Strada Daniel Barcianu, Nr. 36
Please contact us in advance to arrange a date and time.